At MagNet Bank we are deeply committed to delivering excellent products and services and maintaining a high standard of service that satisfy your needs. However, despite the great care we take, it may happen that we can only remedy problems (complaints) by paying more attention and taking heed of our customers’ comments.

A complaint may be an individual request or comment with regard to the behaviour or any of the activities, services or products of the Bank, where the person filing the complaint raises his objections concerning the procedure employed by the Bank and clearly expresses his specific needs. Requesting general information, the Bank’s opinion or position does not qualify as a complaint.

The complaints lodged are signals to us, on the basis of which we can review our services and tailor them to your needs.
We offer you various options to voice your grievances so that you can choose the one that best suits you. You can make a complaint in writing by letter, via fax, email, call us by telephone or you can contact us in person and submit your written complaint.

In person

If you wish to raise your comments or complaint directly through our staff, please visit our Customer Service or call into a branch during opening hours where you can fill in the Customer Complaint Form.

By email

If you wish to submit your complaint by email, please visit our website and fill in the Customer Complaint Form. Once you have filled in the form and clicked on the send button, your complaint will automatically be forwarded to us. Please provide us with your exact personal and contact details so that we can notify you as soon as we have resolved your problem.

By post

You can, of course, send the Customer Complaint Form you have filled in (available in our branches and at the Customer Service or you can download it from our website) to our mailing address: MagNet Magyar Közösségi Bank, Ügyfélszolgálat, H-1367 Budapest, 62., Pf. 86.

Please give us your exact postal details so that we can send our response to you.

By phone

If you raise your concern by calling 06-40-20-40-60, a member of our staff will make both a paper-based and a voice recording of your complaint. If the complaint is not submitted in person or the complaint is filed in a way that makes it impossible for us to establish eligibility to file it, we may request that you confirm your complaint in writing.

We keep a record of the complaints lodged. We have 30 days at our disposal to investigate your concerns. Some matters, however, are more complex and may take longer to resolve. If that is the case, we will notify you in writing and give the exact reason for the delay.
If you are not satisfied with the outcome of the complaint management procedure, you can seek legal remedy through the following organizations:

Hungarian Financial Supervisory Authority Customer Service Directorate

Mailing address: H-1535 Budapest 114, Pf. 777. Telephone: (06 40) 203 776

Customers may turn to the conciliation body of their place of domicile, failing that, of their place of residence operating by the regional (metropolitan) chambers of commerce and industry. The address of the Conciliation Body of the Budapest Chamber of Commerce and Industry: H-1105 Budapest, Szent László tér 16.

In respect of legal actions, customers may turn to the territorially competent court.

Complainant data

Name: *

Account number:

Debit card number:

Address/Seat:

Postal address:

Phone number:

Fax:

E-mail:

Identity card (passport) number:

Name of authorized representative:

Brief description of the complaint

CAPTCHA

This question is for testing whether you are a human visitor and to prevent automated spam submissions.

What code is in the image?: *

Enter the characters shown in the image.